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Europa-List: Woodcomp after sales service

Subject: Europa-List: Woodcomp after sales service
From: Fergus Kyle <VE3LVO@rac.ca>
Date: Mon, 27 Jun 2011 09:09:09
Jos,
        I am sorry for your accident and was careful to Google Earth your
flight path - amazed at your survival in view of the circumstances.
Naturally like most of us I can see why you would be angry at the outcome.
        Nevertheless, because I ahve a Woodcomp (as yet untested) I am
interested in any and all discussions regarding it. I researched the company
and am aware of its foundation in a healthy (if socialist) industry - at
which they were fairly productive. Content with their family tree, I
consulted a number of buyers, all of whom appeared content with the firm. I
then visited Woodcomp north of Prague and was satisfied with the plant and
its resources - modern, clean and efficient - four hours.
        In the process of installation, I managed to snap off one of the
sintered brushes which transfer the energy to the rotating prop - and sent
off a request for a replacement. It was not a design fault - I just had
little room to manoeuvre in my spare bedroom and whacked it in passing. Jiri
Holoubek didn't reply, so I sent a chaser. Apparently he was away and when
he returned, I got an email requesting clarification. On receipt of my
reply, along came two brushes in the mail - no charge.
        I am a licensed amateur builder but no electronic expert as you are
apparently, but I assembled the prop and its controls without difficulty and
ran the tests with no trouble.
        The faults you ascribe to the design were there when you assembled
it, yet we got no complaint then in spite of what appears to an expert to be
obvious failings. So my question is: Did you modify the system at all prior
to the accident?
Regards, Ferg
        


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