Paul=2C
No problem with BEFORE sales service. And it is a good product.I had ordere
d their original (2 instruments) controller and could not get it to work co
rrectly=2C even after receiving a second set. I lost a whole season's flyin
g due to extremely poor response from the factory. Only one person speaks E
nglish=2C and he is not always there. Emails were not answered. Telephone c
alls resulted in : oh=2C he is in a meeting. Promises like: I will ship it
tomorrow would mean nothing was shipped for two weeks.At one point I was so
frustrated that I contacted the Czech Embassy here in Canada and asked the
m to call the factory. After that=2C things improved considerably. Their la
test controller looks much better but I have no idea how it performs. One p
ositive point about their controllers is that they come completely pre-wire
d =2C as opposed to the Smartavionics one=2C which I switched to =2Cwhich i
s a tedious DIY project. Woodcomp did refund the money for the controller.
I found the Woodcomp agents in Canada and the US most unhelpful. The Canadi
an agent especially is a real dickhead and did not seem to have a clue abou
t the product. I had two motor failures=2C and now always carry a spare. On
e was in flight in a very remote area in the US.Woodcomp responded immediat
ely=2C but sent me the wrong motor.I have a 2-blade feathering SR3000/2W
=2C the first on a Europa. I also had the first 10 inch spinner.More recent
ly like last year I mentioned a small amount of play in my blade set=2C and
they sent me a kit f.o.c.for the hub. It was an upgrade consisting of diff
erent gears and spring washers=2C which I installed myself and everything s
eems fine now.So there you have it.If you buy one and with the Smartavionic
s=2C you are unlikely to need any after sales service. You should also orde
r a spare motor and set of brushes to save on future shipping.
Karl
Date: Sun=2C 26 Jun 2011 09:02:46 -0500
Subject: Europa-List: Woodcomp after Sales Service
From: paul.the.aviator@gmail.com
Hi All=2C
I was very impressed with the results that David Joyce got with his SR 3000
W propeller from Woodcomp. I would like to some feedback from the forum ab
out there after sales experience from Woodcomp. Please give me the 'good
=2C the bad and the ugly'
Thanks=2C Paul
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