If we could fly in to Wombleton to get spares life would be so much easier.
When
John and Roger were running Europa, they used to meet us at the airfield
clutching
our spares!!! Now that was service with a smile
Trev Pond - GLINN
Sent from my iPhone
> On 5 Feb 2017, at 09:55, JonSmith <jonsmitheuropa@tiscali.co.uk> wrote:
>
>
> Hi Brian, I absolutely agree about the company - it is essential for us that
they exist and I do my very best to support them where I can; they are always
my first port of call to look. For me, ease of availability (especially for
our specialist parts) is the first priority and cost (within reason!!) is
secondary.
> Nb - by "ease of availability", of course it's very much the consideration
> that
for many of our specialist parts the company is the ONLY source!
>
> On the occasions that I order from Europa I often think ahead and include
> smaller
things that I will need in the future, even things like Puralator fuel filter
elements that are undoubtably available on Fleebay for half the cost but
that I can't be bothered to look for. However there is a limit of course, when
you read for example the hassle that the gentleman above has had over gas struts
- he first explored the company route with no success and found an alternative
available with a one click-next day delivery then that's a no-brainier.
>
> I must say though that in my experience I have always found the company (and
Karen being the first point of contact) to be very available and helpful. We
must remember they are a small cottage industry in a competitive market place
performing a vital role in supporting a very small number of demanding
people.....!!
>
> --------
> G-TERN
> Classic Mono
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>
> Read this topic online here:
>
> http://forums.matronics.com/viewtopic.php?p=465779#465779
>
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