15 July 1997
Dear Carl
Thank you for putting out a reply on our behalf. Things do get rather
hectic at this time of year what with air shows and people away on holiday.
We have been a bit slow the last couple of weeks in answering sales
enquiries what with Nathalie leaving......but we are getting there, just
bear with us.
Glad to hear your build is coming along, look forward to seeing you at
Cranfield next year.
Kindest regards
Alizon
> Factory support to builders is second to none in my experience ( and I
> think I've probably had more than my fair share!). With the factory
> in normal operation (ie not running up to big displays), there is
> always someone at the end of the phone, spares etc get sent out
> virtually same day, and the one time I had to send s'thing back, the
> replacement arrived faster than I thought snail mail would allow!
>
> As far as flying goes? next year s'time!
>
> Hope this allays some of your concerns.
>
> Cheers, Carl Reynaud #159
>
>
>______________________________ Reply Separator
_________________________________
>Subject: Is anybody home at Europa ?
>Date: 13/07/97 14:01
>
>
>Hello,
>
>I am a potential builder in Oregon. I have been considering the Europa XS.
>My concerns mainly relate to the responsiveness of the company. I have left
>2 emails with the florida office and one with the main office in England. I
>have had no responses. A phone call to Florida yielded a conversation with
>the receptionist who tried to be helpful, but no calls back regarding my
>queries. If it is this way now, how will it be after they get my money?
>
>How have other builders found support from the factory? Are they reachable
>? Do they call back? Is the advice received helpful?
>
>My hope is that this is an atypical level of support due to introduction of
>the XS. Please let me know about your experiences.
>
>Thank You
>
>Sheldon Meshulam
>
>
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