Hi Dave,
Just going through my emails after my trip to California and BC.
Jiri went on holiday about two weeks ago. My motor burned out in the middle
of nowhere, somewhere in Wyoming, but response was immediate to my cry for
help on how to adjust the pitch manually, but then he handed the problem to
Iva (his secretary ?) because he was off on holiday.
He left her no details, cosequently she sent the wrong motor to my friend's
address in L.A.. It took another two days to get another, this time correct,
motor. Iva stayed late on aFriday evening waiting for my email giving her
an address for the motor to be sent to. They used FedEx Priority for a very
fast service, which must have cost a small fortune. But it doesn't make me
feel any better about a failing motor, with the prop locked in minimum
pitch, at high altitude and 35 degree temperatures.
Cheers,
Karl
>From: Dave_Miller@avivacanada.com
>Reply-To: europa-list@matronics.com
>To: europa-list@matronics.com
>Subject: Re: Europa-List: Woodcomp Woes
>Date: Thu, 16 Aug 2007 13:50:41 -0400
>
>Hi Jos,
>
>Jiri has generally been very good at responding to the things that can be
>easily fixed, but the suggestion that the prop be returned for repair is
>perhaps not sitting very well.
>I don't mind negative responses, at least then I can make other
>arrangements, but no response is frustrating.
>If you are in contact with him and can encourage him to reply, it would be
>appreciated,
>
>Regards,
>
>Dave
>
>
>"josok" <josok-e@ukolo.fi>
>Sent by: owner-europa-list-server@matronics.com
>08/16/2007 11:34 AM
>Please respond to
>europa-list@matronics.com
>
>
>To
>europa-list@matronics.com
>cc
>
>Subject
>Re: Europa-List: Woodcomp Woes
>
>
>For some reason i have never had any problems with the communication, and
>as a matter of fact any other aspect of doing business with Woodcomp.
>Answers are there usually within hours. Like today, 3 hours from answer to
>reply.
>Let me know if your message is still unanswered and i will do my best to
>intermediate,
>
>Regards,
>
>Jos Okhuijsen
>
>PS not working for or sponsored by, but very happy with the service and
>product.
>
>
>Visit - www.EuropaOwners.org
>
>
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