No, Ferg, there is no pattern. I think I mentioned the after sales service
to you. I recently needed one replacement brush, which I had broken. He was
going to post it 'immediately'. It arrived 4 weeks later, it was posted 7
days earlier. I can give you a dozen more examples. Also, emails get
conveniently 'lost'.
One of their problems is this : they export to about 40 different countries,
but there is only one guy who can communicate in English, but only if he is
there. The guy in BC is completely useless.
Karl
>From: "Fergus Kyle" <VE3LVO@rac.ca>
>Reply-To: europa-list@matronics.com
>To: "EUROPALIST" <europa-list@matronics.com>
>Subject: Europa-List: woodcomp propellers
>Date: Wed, 13 Jun 2007 11:03:41 -0400
>
>
>Hello,
> A further message about my last request, regarding missing parts..
> To sum up, I have emailed the firm, and so has the Canadian agent.
>My email went out 06JUN07. They have not answered. I have telephoned twice
>(last week) with no reply - no one home. Same again today at 1400GMT.
> These symptoms are exactly the same as Europa's in 2003. .......Is
>there a pattern here?
>Happy Landings
>Ferg
>
>
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