Gidday
The first and most important message is: "Europa did NOT act without my
authorisation
on my credit card". Extenuating circumstances prevail and anyone vaguely
interested can contact me off list. I can say that I am quite annoyed to be
put in this situation, however, overall, I have been pleasantly surprised by
Europas response to my concerns, including phonecalls both last night and
tonight,
and their recognition of their responsibility in the situation that now
results, ironically in my retraction. As I have said, there is an explanation
of how this occurred but what we all need to know, is that it appears Europa are
now listening. I understand their intention if for things to change, and that
staff are being retrained in new procedures they are not used to. We have all
heard, as an excuse, that things are changing at Europa, and I hope we see
transparency "soon". Like I said, I'm annoyed, frustrated, pleasantly surprised,
and anxious for change. So, in conclusion, we CAN trust the current management's
concern for their reputation as an indicator of their commitment to their
product.
Reg
Tony Renshaw
P.S. The sooner we can see a component's price on the Europa website, and not
needing
to rely on an e-mail response the better, and have an expectation that
the product "already exists", "on a shelf", and if we change our minds, it is
no more effort than for a single person to lift it off one location and put it
back!
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