Tony and others,
My two bits... Once you get their attention, Europa acts quickly. It's getting
their attention that can be the tough part. I sent several e-mails over a
couple
weeks requesting information. Zero response. Finally called them on a
Monday morning during the brief overlap in office hours. Quickly received the
necessary information, placed the order and the part was at my home in less than
a week.
E-mail doesn't seem to work at all. Direct voice contact does seem to work. I
guess you guys down under will just have to wait till late in the day to call.
Check six,
Bob Borger
http://www.europaowners.org/N914XL
Europa XS, Short Wing, Intercooled Rotax 914
rlborger@mac.com
Cel: 817-992-1117
On Jun 2, 2010, at 4:28 PM, Tony Renshaw wrote:
>
> Gidday
> The first and most important message is: "Europa did NOT act without my
> authorisation
on my credit card". Extenuating circumstances prevail and anyone vaguely
interested can contact me off list. I can say that I am quite annoyed to
be put in this situation, however, overall, I have been pleasantly surprised
by Europas response to my concerns, including phonecalls both last night and
tonight,
and their recognition of their responsibility in the situation that now
results, ironically in my retraction. As I have said, there is an explanation
of how this occurred but what we all need to know, is that it appears Europa
are now listening. I understand their intention if for things to change, and
that staff are being retrained in new procedures they are not used to. We have
all heard, as an excuse, that things are changing at Europa, and I hope we see
transparency "soon". Like I said, I'm annoyed, frustrated, pleasantly surprised,
and anxious for change. So, in conclusion, we CA
N!
> trust the current management's concern for their reputation as an indicator
of their commitment to their product.
> Reg
> Tony Renshaw
> P.S. The sooner we can see a component's price on the Europa website, and not
needing to rely on an e-mail response the better, and have an expectation that
the product "already exists", "on a shelf", and if we change our minds, it is
no more effort than for a single person to lift it off one location and put
it back!
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