Nigel and Al,
I can understand delivery problems related to sub-contractors not delivering
etc.,
but their way of doing business is just not what it used to be. I ordered
a few small bits from the catalog about 4 months ago: order(s) were never
confirmed,
emails are never answered, telephone messages are ignored, I never made
a payment. Ray told me a few weeks ago that the things were in the mail. When
he is away (quite often) there is no one else who can help.
All (not just new kits) orders should be confirmed immediately, with prices and
delivery status, and when there are delays the customer should be informed.
Cheers, Karl
p.s. one new customer is still waiting for the preskinned control surfaces he
ordered
two years ago (and paid for them), and was never informed of any delays
or why.
From: "Al Stills" astills@senecawholesale.com
Subject: Re: Europa-List: Possible Problems at Europa
Date: Tue, 22 Jun 2004 12:59:03 -0700
-- Europa-List message posted by: "Al Stills" astills@senecawholesale.com
Nigel,
I know there is some organization problems at the UK from me getting my
Tri Gear. They continually back order and don't advise their Reps. It took
almost
the same amount of time to get mine complete. I feel sorry for John here in
the US as the factory doesn't let him know much. I really think its a problem
of organization at the factory. A lot of their products are shopped out to small
contractors and have to wait until they get enough to run. It would help if
they would make bigger runs.................but................... I'm sure
the frustration is felt by all in the organizing but they do a remarkable job
in spite of it.
Al Stills
A095
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