I just saw this thread, and being the customer being referred to in
Dave's posting below (thanks again for the help Dave!), I must
third/fourth/fifth the kudos and appreciation being bestowed upon John
in Lakeland.
John does not just 'work' at Europa USA, he 'lives' Europa. When I was
in Lakeland picking up my pieces, John's commitment and dedicated level
of service and hospitality was above and beyond what could ever be
expected from a business owner. I have to think it's related to his
passion for aviation and this terrific little plane.
Thanks to John for the great effort!
Cheers,
Pete
A239 Dual-wing.
-----Original Message-----
From: DJA727@aol.com [mailto:DJA727@aol.com]
Subject: Re: Europa-List: Europa Newsgroup
In a message dated 4/2/2003 12:26:17 AM Pacific Standard Time,
Nick.Hammond@saabsystems.com.au writes:
> I hope I haven't misinterpreted this somehow but I was a bit surprised
that
> a US company representative "didn't have time" to read what his
customers
> were saying about his product. I had thought it was you guys who had
taught
> the rest of us what customer focus was about!
>
> I agree that there is a lot of irrelevant posting and more repetition
but,
> if you subscribe to the digest service rather than individual
messages, you
> only get one long-ish message a day. I find it takes no more than a
couple
> of minutes to skim through this for anything of interest.
>
>
A data point:
I went out to fly the long wing Europa prior to flying mine for the
first
time. It was a Saturday and I helped John load a customer's rental truck
with
his aircraft, plus another's. This was after a long day of flying with
me and
doing other things. The customer arrived at about 8PM and I left just
before
midnight with John still hard at work. He puts a tremendous amount of
time
and effort into his job and does an excellent job. I believe what he was
referring to was being able to read everything at this time during Sun &
Fun.
I know if I go more that about 2 or 3 days away from this email, it
becomes
almost unmanageable!
Dave
A227
mini U2
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